All Posts By

Fiona Tanner

Leadership Begins and Ends with Values. By John E. Quinlan.

By | Blog

What causes the types of incidents in business such as the recent debacle with United Airlines and the doctor they forcibly removed from their flight? UAL created a big mess and, unwittingly, established a unified customer service expectation for all airline consumers. As a catalyst for change, not only can United Airlines fix their immediate problems but also set a benchmark for the industry.

Read More

Why Vulnerability Is Your Biggest Asset in Business Leadership

By | Blog

When my world collapsed in 1985 I had been at the top of my game. As the founder and CEO of a very successful, publicly traded corporation, I was sitting on the top rung of the corporate ladder, wearing tailored suits and clinking glasses with the C-Suite at executive gatherings in posh Grosse Pointe, Michigan. But then my company failed, my significant relationship dissolved, and my “friends” scattered. I found myself staring into both an internal and external void that I realized I had created myself.

Read More