What causes the types of incidents in business such as the recent debacle with United Airlines and the doctor they forcibly removed from their flight? UAL created a big mess and, unwittingly, established a unified customer service expectation for all airline consumers. As a catalyst for change, not only can United Airlines fix their immediate problems but also set a benchmark for the industry.
True change can’t take place until your C-suite and employees know the difference between transformational change and informational change. Learn more about them.
To successfully lead in business, you need two modes of leadership that you use consistently with your team members. Here’s what they are and why they get results.
Change has become the new norm for all leaders, and without this ability to evolve yourself and your company, you will be left behind. But how do you get there?
When my world collapsed in 1985 I had been at the top of my game. As the founder and CEO of a very successful, publicly traded corporation, I was sitting on the top rung of the corporate ladder, wearing tailored suits and clinking glasses with the C-Suite at executive gatherings in posh Grosse Pointe, Michigan. But then my company failed, my significant relationship dissolved, and my “friends” scattered. I found myself staring into both an internal and external void that I realized I had created myself.
In the business world, as in life, goods, ideas, thoughts and emotions can only be exchanged if there are two or more parties involved. It’s hard to make a purchase without a seller. It’s even more difficult to be a leader without someone willing to follow.